Effective Date: 17 August 2026
At DHYANIYA, we take great care to prepare and pack our products so that they reach you safely and in good condition. Because our products are edible food products, we follow specific exchange and return guidelines for hygiene and food-safety reasons.
1. Exchange / Return Policy
We offer a 3-day exchange or return policy, which means you can request an exchange or return within 3 days of receiving your order, subject to the eligibility conditions below.
To request an exchange or return, please contact us:
📞 Phone: +91 9687507637
📧 Email: support@dhyaniya.com
Please provide your order number, customer name, reason for the request, and clear photos/videos of the product and packaging where applicable.
2. Eligibility for Exchange or Return
To be eligible for an exchange or return:
- The product must be unused and unopened.
- The product must remain in its original packaging.
- The original invoice/order details must be available.
- For damaged, leaked, expired, or incorrect products, clear photos or videos may be required.
- The issue must be reported within the applicable return period.
Food Safety & Hygiene
Once an edible product has been opened or consumed, it is generally not eligible for exchange or return due to hygiene and food-safety standards.
3. Exchange / Return Accepted in These Cases
An exchange or return may be accepted when:
✅ The product is damaged during delivery.
✅ The product is leaking or has damaged packaging when received.
✅ You received the wrong product.
✅ The product is expired upon delivery.
✅ The product received is materially different from the product ordered.
We may request photographs or videos to verify the issue before approving the exchange, replacement, or return.
4. Return Pickup
If your return is approved, DHYANIYA or its courier partner may arrange a pickup from your delivery address.
You will be informed about the pickup schedule where applicable.
Please keep the product, original packaging, invoice, and any other relevant materials available until the return process is completed.
5. Replacement / Exchange Timeline
Once the returned product is received and inspected:
- An approved replacement will generally be shipped within 3–5 working days after pickup/inspection.
- Actual delivery time may vary depending on the shipping location and courier service.
Replacement availability may depend on stock. If the same product is unavailable, DHYANIYA may contact you regarding an appropriate alternative or refund, where applicable.
6. Refund Policy
If a return is approved and a refund is applicable, the refund will generally be processed within 5–7 working days after the returned product has been received and inspected.
Approved refunds will normally be issued to the original payment method, subject to the payment provider’s processing time.
The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
7. Cancellation Policy
You may request cancellation of your order only if the order has not yet been shipped.
Once an order has been dispatched, cancellation may no longer be possible.
If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.
To request cancellation, contact us as soon as possible after placing your order.
8. Delivery Discrepancies
If you receive a parcel containing a wrong product, damaged product, leaking packaging, or other delivery-related issue, please contact us within 48 hours of receiving the order.
Please provide:
- Order number
- Customer name
- Description of the issue
- Clear photos/videos of the product
- Clear photos/videos of the outer packaging
- Invoice/order details, if requested
📞 Support: +91 9687507637
📧 Email: support@dhyaniya.com
9. Non-Returnable Situations
Due to the nature of our products, we generally cannot accept returns or exchanges for:
❌ Products that have been opened or consumed
❌ Change of mind
❌ Taste preferences
❌ Incorrect product selection by the customer
❌ Products damaged after delivery due to improper storage or handling
❌ Products returned without the required packaging or information
❌ Requests made outside the applicable return period
For best results, please store the product according to the storage instructions printed on the product packaging.
10. Important Note About Edible Products
DHYANIYA products are edible food products. For hygiene, quality, and food-safety reasons, opened or consumed products cannot generally be returned.
We encourage customers to inspect their order immediately after delivery and contact us promptly if there is any issue with the product.
11. Contact Us
For questions regarding exchanges, returns, refunds, or cancellations, please contact:
DHYANIYA
📍 Address:
Plot No. 25, Vallabh Darshan Society,
Trilok Nagar, Madhuram,
Junagadh – 362001, Gujarat, India.
📞 Contact:
+91 9687507637
📧 Email:
support@dhyaniya.com
🕒 Business Hours:
Monday to Saturday
9:00 AM to 6:00 PM
🌐 Website:
dhyaniya.com
DHYANIYA — Natural, Pure & Traditional
Thank you for choosing DHYANIYA and supporting our traditional food products. 🌿