Effective Date: 17 August 2026

Welcome to DHYANIYA. We are committed to delivering your Mukhwas products safely, accurately, and on time. Please read our shipping policy below.

1. Shipping Rates & Delivery Estimates

We offer FREE Shipping across India on eligible orders.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3–7 Business Days	FREE

Delivery times are estimates and may vary depending on the destination, courier service, weather, festivals, and other circumstances.

2. Order Processing & Cutoff Time

Order Cutoff Time: 5:00 PM (IST / GMT +05:30)

Orders placed after 5:00 PM may be processed on the next business day.

Handling Time: 0–1 Business Day
Transit Time: 3–7 Business Days (Monday to Saturday)
Business Days: Monday to Saturday

Once your order has been processed and dispatched, it will be handed over to our shipping/courier partner for delivery.

3. Delivery Terms

• We ship eligible orders across India.
• Orders are shipped through trusted courier and logistics partners.
• Deliveries are generally made Monday to Saturday.
• Sundays and public holidays may be excluded from normal delivery timelines.
• Once your order is dispatched, tracking information may be provided through email and/or SMS.
• Delivery time can vary depending on your location and courier availability.

4. Incorrect Shipping Address

Please carefully check your:

• Full Name
• Mobile Number
• Complete Shipping Address
• City
• State
• PIN Code

before completing your order.

DHYANIYA will not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

If you notice an incorrect address immediately after placing an order, please contact us as soon as possible.

5. Delivery Delays

While we make every reasonable effort to deliver your order within the estimated timeframe, occasional delays may occur because of circumstances beyond our control, including:

• Heavy rainfall or extreme weather
• Natural disasters
• Government restrictions
• Courier operational issues
• Remote or difficult-to-reach locations
• Festivals and public holidays
• High-volume shopping periods
• Transportation or logistical disruptions

In such circumstances, we appreciate your patience and will assist you with available shipment information.

6. Tracking Your Order

After your order has been dispatched, tracking information may be sent to your registered email address and/or mobile number.

You can use the tracking information provided by the courier partner to check your shipment status.

If you have not received tracking information after dispatch, please contact our support team.

7. Damaged or Tampered Package

Please check your package carefully when it is delivered.

If the package appears damaged, opened, leaking, or tampered with, please take photographs/videos of the package and contact DHYANIYA customer support as soon as possible.

For food products such as Mukhwas, we recommend keeping the original packaging and order information until the issue has been resolved.

8. Delivery to Remote Areas

Orders to remote, rural, or difficult-to-service locations may require additional delivery time depending on courier availability.

Any additional delivery delay caused by the courier’s serviceability limitations may be communicated to the customer where possible.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

DHYANIYA

📍 Address:
Plot No. 25, Vallabh Darshan Society,
Trilok Nagar, Madhuram,
Junagadh – 362001, Gujarat, India.

📞 Contact:
+91 9687507637

📧 Email:
support@dhyaniya.com

🕒 Business Hours:
Monday to Saturday
9:00 AM to 6:00 PM

🌐 Website:
dhyaniya.com

Effective Date: 17 August 2026

At DHYANIYA, we take great care to prepare and pack our products so that they reach you safely and in good condition. Because our products are edible food products, we follow specific exchange and return guidelines for hygiene and food-safety reasons.

1. Exchange / Return Policy

We offer a 3-day exchange or return policy, which means you can request an exchange or return within 3 days of receiving your order, subject to the eligibility conditions below.

To request an exchange or return, please contact us:

📞 Phone: +91 9687507637
📧 Email: support@dhyaniya.com

Please provide your order number, customer name, reason for the request, and clear photos/videos of the product and packaging where applicable.

2. Eligibility for Exchange or Return

To be eligible for an exchange or return:

• The product must be unused and unopened.
• The product must remain in its original packaging.
• The original invoice/order details must be available.
• For damaged, leaked, expired, or incorrect products, clear photos or videos may be required.
• The issue must be reported within the applicable return period.

Food Safety & Hygiene

Once an edible product has been opened or consumed, it is generally not eligible for exchange or return due to hygiene and food-safety standards.

3. Exchange / Return Accepted in These Cases

An exchange or return may be accepted when:

✅ The product is damaged during delivery.
✅ The product is leaking or has damaged packaging when received.
✅ You received the wrong product.
✅ The product is expired upon delivery.
✅ The product received is materially different from the product ordered.

We may request photographs or videos to verify the issue before approving the exchange, replacement, or return.

4. Return Pickup

If your return is approved, DHYANIYA or its courier partner may arrange a pickup from your delivery address.

You will be informed about the pickup schedule where applicable.

Please keep the product, original packaging, invoice, and any other relevant materials available until the return process is completed.

5. Replacement / Exchange Timeline

Once the returned product is received and inspected:

• An approved replacement will generally be shipped within 3–5 working days after pickup/inspection.
• Actual delivery time may vary depending on the shipping location and courier service.

Replacement availability may depend on stock. If the same product is unavailable, DHYANIYA may contact you regarding an appropriate alternative or refund, where applicable.

6. Refund Policy

If a return is approved and a refund is applicable, the refund will generally be processed within 5–7 working days after the returned product has been received and inspected.

Approved refunds will normally be issued to the original payment method, subject to the payment provider’s processing time.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

7. Cancellation Policy

You may request cancellation of your order only if the order has not yet been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

To request cancellation, contact us as soon as possible after placing your order.

8. Delivery Discrepancies

If you receive a parcel containing a wrong product, damaged product, leaking packaging, or other delivery-related issue, please contact us within 48 hours of receiving the order.

Please provide:

• Order number
• Customer name
• Description of the issue
• Clear photos/videos of the product
• Clear photos/videos of the outer packaging
• Invoice/order details, if requested

📞 Support: +91 9687507637
📧 Email: support@dhyaniya.com

9. Non-Returnable Situations

Due to the nature of our products, we generally cannot accept returns or exchanges for:

❌ Products that have been opened or consumed
❌ Change of mind
❌ Taste preferences
❌ Incorrect product selection by the customer
❌ Products damaged after delivery due to improper storage or handling
❌ Products returned without the required packaging or information
❌ Requests made outside the applicable return period

For best results, please store the product according to the storage instructions printed on the product packaging.

10. Important Note About Edible Products

DHYANIYA products are edible food products. For hygiene, quality, and food-safety reasons, opened or consumed products cannot generally be returned.

We encourage customers to inspect their order immediately after delivery and contact us promptly if there is any issue with the product.

11. Contact Us

For questions regarding exchanges, returns, refunds, or cancellations, please contact:

DHYANIYA

📍 Address:
Plot No. 25, Vallabh Darshan Society,
Trilok Nagar, Madhuram,
Junagadh – 362001, Gujarat, India.

📞 Contact:
+91 9687507637

📧 Email:
support@dhyaniya.com

🕒 Business Hours:
Monday to Saturday
9:00 AM to 6:00 PM

🌐 Website:
dhyaniya.com

DHYANIYA — Natural, Pure & Traditional

Thank you for choosing DHYANIYA and supporting our traditional food products. 🌿